Responsible Gambling Code of Conduct

BetNova is committed to the promotion and practice of responsible gambling. We ensure that our Customers have access to an extensive range of tools to help them to manage their gambling.

Gambling inherently involves the risk of losing funds that are bet. Customers acknowledge and accept this risk by opening a BetNova Customer Account and betting. For most people, gambling is a form of entertainment and is not a problem. But for some people, gambling is or can become a problem.

We encourage Customers to gamble responsibly. Customers should only gamble funds that they can afford to lose, and should not spend excessive time gambling. Customers should stop gambling if gambling causes distress or interferes with other activities such as family or work commitments.

Problem gambling support services can be accessed by calling 1800 858 858 or at www.gamblinghelponline.org.au.

General

The BetNova Terms & Conditions and the BetNova Wagering Rules are available for review on all BetNova wagering channels.

BetNova encourages its Customers to avoid engaging in extended and/or intensive periods of gambling as this may give rise to problem or compulsive gambling. BetNova provides its Customers with a Customer Activity Statement each Month so that Customers can easily review and assess the intensity and expense of their gambling activity the previous Month.

Where a Customer requests information about, or assistance with, problem gambling - or are displaying indicators of distress that may be related to problem gambling - they will be directed to this Responsible Gambling Code of Conduct and/or to the gambling support services mentioned herein. Indicators of distress related to problem gambling exist when the Customer states that they do or may have a gambling problem or that their gambling causing them distress, either voluntarily or in response to a BetNova wellness check. Interactions with Customers will occur in a manner that respects the Customer's right to privacy.

Where a Customer requests information about, or assistance with, self-exclusion, they will be directed to this Responsible Gambling Code of Conduct and/or to the Self-Exclusion tab within the My Account section on any of BetNova's wagering channels.

BetNova staff members are not permitted to place wagers with BetNova. Where a staff member member indicates that he or she may have a gambling problem, the staff member will be directed to this Responsible Gambling Code of Conduct and/or to the gambling support services mentioned herein. Interactions with Customers will occur in a manner that respects the Customer's right to privacy.

A director of BetNova will procure the review of the publicly available information regarding responsible gambling from a problem gambling support service every two years.

Pre-Commitment/Deposit Limits

A Pre-Commitment/Deposit Limit can help Customers control the amount that they spend on gambling. Research shows that gambling problems are reduced when Customers decide in advance how much money they are willing to spend.

At BetNova, we offer a Deposit Limit facility that allows Customers to limit the amount they can deposit into their Customer Account on a daily, weekly, fortnightly or monthly basis. Customers can access the Pre-Commitment/Deposit Limit facility via the My Account section on any of our wagering channels. Alternatively, Customers can contact the friendly BetNova support staff via Live Chat or by sending an email to [email protected] and they can apply a Pre-Commitment/Deposit Limit on the Customer's behalf.

A request to set a Pre-Commitment/Deposit Limit is effective only once the Customer has both completed the online (or other) form and received confirmation that their Pre-Commitment/Deposit Limit has taken effect. If a Customer withdraws their Pre-Commitment/Deposit Limit request before it has taken effect, said Pre-Commitment/Deposit Limit will not be effective.

If a Customer has set a Pre-Commitment/Deposit Limit, they must not establish, or transact using, another BetNova Customer Account, nor do any other act intended to circumvent their earlier set Pre-Commitment/Deposit Limit.

A Customer can request a change to their Pre-Commitment/Deposit Limit at any time.

• If a Customer requests that their Pre-Commitment/Deposit Limit be decreased, the reduced Pre-Commitment/Deposit Limit will take effect immediately.
• If a Customer requests that their Pre-Commitment/Deposit Limit be increased, the increased Pre-Commitment/Deposit Limit will not take effect until at least seven (7) days after the submission of the Pre-Commitment/Deposit Limit change request. The Customer may withdraw their Pre-Commitment/Deposit Limit change request at any time prior to the change taking effect.

Account Closure / De-Activation

Customers are able to close their BetNova Customer Account at any time via the Responsible Gambling tab in the My Account section on any of our wagering channels.

Customers will be logged out, have their access to their BetNova Customer Account revoked, immediately upon submission of their De-Activate Account Request.

De-Activated Customer Accounts are able to be re-opened in the future. If a Customer wishes to reactivate their deactivated BetNova Customer Account, they can do so via the Re-Activate Account prompt when they attempt to log-in. Alternatively, Customers can contact the friendly BetNova support staff via Live Chat or email at [email protected] and we can assist with the re-activation of their account.

For the avoidance of doubt, a request for the closure or de-activation of a BetNova Customer Account - whether temporary or permanent - is not the same as, and does not have the same effect as, a request to temporarily or permanently self-exclude. Deactivated Customer Accounts are able to be re-opened upon request. If you are seeking to deactivate your BetNova Customer Account in order to prevent you gambling, or to manage the amount of time or money you are spending on gambling, you should consider submitting a temporary self-exclusion request or setting a Pre-Commitment/Deposit Limit.

Self-Exclusion (Temporary or Permanent)

BetNova provides its Customers with the option to either temporarily or permanently exclude themselves from betting with BetNova. A Self-Exclusion Request can be made via the My Account section on any of our wagering channels. Alternatively, Customers can contact the friendly BetNova support staff via Live Chat or email at [email protected] and we can assist with the submission and processing of the Customer's Self-Exclusion Request.

A temporary or permanent self-exclusion is effective only once the Customer has both completed the online (or other) form and received confirmation that their Self-Exclusion has taken effect. If a Customer withdraws their Self-Exclusion Request before it has taken effect, said Self-Exclusion Request will not be effective.

If a Customer has self-excluded from BetNova, they must not establish, or transact using, another BetNova Customer Account, nor do any other act intended to circumvent their earlier self-exclusion.

Once a temporary or permanent self-exclusion has taken effect, it can only be revoked if the Customer completes a Self-Exclusion Revocation Request in which they declare that:

• They do not have a gambling problem;
• They are aware of the responsible gambling tools and problem gambling support services that are available to them; and
• They wish to voluntarily revoke their earlier self-exclusion.

Once a temporary self-exclusion period has expired, the Customer will no longer be excluded and the Customer's access to their BetNova Customer Account will be automatically restored. If, at that time, the Customer wishes to extend their period of self-exclusion (or permanently self-exclude), they must submit a new Self-Exclusion Request.

For the avoidance of doubt:

• A temporary or permanent self-exclusion from BetNova is from BetNova only. If a Customer wishes to self-exclude with other bookmakers or licensees, they must do so with those operators directly.
• A request for the closure or de-activation of a BetNova Customer Account - whether temporary or permanent - is not a Self-Exclusion Request. (See below for detail on the Account Closure/De-Activation Process)

Preventing Children From Gambling

BetNova only accepts members who are over the age of eighteen (18). We require all Customers to verify their identity and their date of birth prior to the creation of their BetNova Customer Account.

We expect parents and guardians to assist in ensuring that minors do not use our services under any circumstances. If you have any dependants, or if there are other minors that might be in a position to access your BetNova Customer Account, we strongly urge you to make use of block software. Blocking software such as NetNanny is a useful and inexpensive tool to assist you. Also, Stay Smart Online is the Australian Government's cyber security service which has a range of information and tools to help you minimise exposing children to online risks.

Advertising & Promotions

Any BetNova advertising or marketing material will

• Comply with the advertising code of ethics adopted by the Australian Association of National Advertisers;
• Not be false, misleading or deceptive about odds, prizes or the chances of winning;
• Have the consent of any person identified as winning a prize prior to publication;
• Not be offensive or indecent in nature;
• Not create an impression that gambling is a reasonable strategy for financial betterment; and
• Not promote the consumption of alcohol while purchasing gambling products.

Advertising and promotions by BetNova will be reviewed by a senior manager to ensure compliance with these requirements.

Complaints

Complaints under this Responsible Gambling Code of Conduct can be submitted via Live Chat or by email to [email protected].

BetNova will use its best endeavours to respond to any complaints within fourteen (14) days, and to resolve the Customer's grievance in good faith. If the Customer is dissatisfed with the response provided by BetNova, the complaint can be referred to the Greyhound Welfare and Integrity Commission who may consider the complaint where it falls within the jurisdiction and matters that can be considered by that body.

Records of complaints and decisions of any review process made in relation to the operation of this Responsible Gambling Code of Conduct will be:

• Held for a period of seven (7) years and otherwise collected and retained in accordance with the BetNova Privacy Policy;
• Will be made available for inspection by the Greyhound Welfare and Integrity Commission upon request.